Question 1

How do I book an appointment?

Accepted Answer

Browse stylists, select a service, choose a time, and pay your deposit to confirm. You'll get an instant confirmation.

Question 2

How do I sign up as a professional?

Accepted Answer

Click "For Pros" and create your vendor account. Add your services, photos, and availability — you'll be live in under 5 minutes.

Question 3

When do I get paid?

Accepted Answer

Payouts are available once a booking is completed. Request a payout from your earnings page anytime — funds arrive within 1–3 business days.

Question 4

How do I add a new service?

Accepted Answer

Go to your vendor dashboard → Services → Add Service. Set price, duration, photos, and you're ready to take bookings.

Question 5

How does the vendor wallet work?

Accepted Answer

Every paid booking adds to your vendor wallet (after the platform commission). Some funds are held briefly as pending and then become available to withdraw to your bank or PayPal account.

Question 6

What do the vendor level badges mean?

Accepted Answer

Every pro on Houston MOA is ranked into one of four trust tiers based on real bookings and ratings: Verified (identity-checked), Pro (30+ bookings, 4.5★+), Top Rated (100+ bookings, 4.7★+, low cancellations), and Elite (300+ bookings, 4.8★+). Levels are calculated automatically — they cannot be purchased.

Question 7

How do refunds work?

Accepted Answer

Deposits are refundable if you cancel within the pro's cancellation window. After that, the deposit goes to the pro to cover their reserved time.

Question 8

Can I cancel or reschedule?

Accepted Answer

Yes — each pro sets their own cancellation window (usually 24 hours). Open the appointment in your account to cancel or message the pro to reschedule.

Question 9

How are levels calculated?

Accepted Answer

We use completed paid bookings, average review rating, and cancellation rate. As a pro grows their business and maintains quality, their badge automatically upgrades.

Question 10

What rewards can I earn?

Accepted Answer

You earn a wallet bonus when you reach a new level (Pro, Top Rated, Elite) and milestone bonuses at 20 and 100 completed bookings. Maintaining a 4.9★ average for 60 days unlocks an additional reward.

Question 11

Can a pro lose their level?

Accepted Answer

Yes — if rating drops or cancellation rate increases significantly, the badge will be downgraded automatically to keep the system fair to clients.

Question 12

When can I withdraw my earnings?

Accepted Answer

Open Vendor → Earnings to request a payout to a saved bank account or PayPal. Available balance can be withdrawn at any time; pending balance becomes available automatically.

How can we help?